Airlines have gotten too used to treating customers in an appalling manner, throwing out any semblance of customer service and have acting in any way they wish with impunity for decades. It is time they are reminded that they are not a law unto themselves and paying customers do come first.
When flights are delayed or cancelled, EU and UK airlines are legally obliged to look after their passengers and provide care packages, hotels and alternative flights, as well as compensation in certain circumstances, even though they will do everything they can not to. Here are the top 10 questions and answers about flight cancellations, delays and passenger rights in the EU and UK.
Despite being a legal imperative as well as a professional and ethical one, many airlines are continuing to flout and ignore the law and are refusing to live up to their obligations toward passenger care and compensation when things go wrong. Is it about time they are held to account?
Tagged with: air passengers rights
, airline compensation claims
, airline customer service
, bumped off flight
, compensation cancelled flights
, compensation delayed flight
, United Airlines
Posted in Travel Talk